You will be notified by email as soon as the order status changes. You will first receive an order confirmation, and once your package is packed, you will also receive a shipping confirmation including the tracking number.
No, but we are here to help: Please contact our customer service at ku.oc.latned-hcabnettek@pohs.
You can browse freely, like products, or add items to your cart. However, checkout requires a verified customer account. You can save your cart at any time and complete checkout as soon as your account is confirmed or whenever you are ready.
To open an account, please fill out the online form with your customer details and GDC number. This takes no more than 2–3 minutes. For regulatory and safety reasons, new accounts must be validated once. Validation typically takes less than 2 hours; in rare cases it can take 1-2 business days. You will receive an email notification when account validation is complete.
For safety and regulatory reasons, guest checkout is not available. Most of our products are medical devices dedicated for professional use only. To ensure only qualified orders are processed, we require your GDC number as part of the account opening process.
Discount codes can be entered in the cart during checkout.
We regularly run special promotions and offer discount codes for our shop. Subscribe to our newsletter to get the best deals.
Data security is very important to us. For more information, please read our privacy notices. For payments, we work with Stripe, a secure payment platform with multiple protection layers.
Your invoice will be emailed to the email address on your customer account as soon as your order is packed. If you need help finding your invoice, please contact our customer service at ku.oc.latned-hcabnettek@pohs
We accept credit cards, PayPal, and bank transfer. Payments are processed via Stripe, a secure payment platform with multiple protection layers.
We ship within the UK only. Orders placed from or to an address outside the UK will be cancelled.
For orders under £50, a delivery fee of £4.95 applies. Orders of £50 or more qualify for free shipping
Orders placed by 2pm are usually dispatched the same day and arrive the next working day. You can track your delivery with the tracking number sent to you on dispatch.
We’d love to hear your feedback! After your purchase, you have the opportunity to rate our products. If you’d like to provide more detailed feedback or have any questions, please email us at ku.oc.latned-hcabnettek@pohs.
For product-related questions, please contact ku.oc.latned-hcabnettek@pohs. Please also refer to the product information sites, FAQs, and the Education section on our site. If you’d like to dive deeper or have specific questions, you can book a product session with one of our product specialists on our site.
We’re glad to hear it –we’re always looking to expand our network. Get in touch with us to arrange a meeting.
All products presented are available in our web shop. Extra bonus: as a thank-you for completing the course, every participant will receive a 10% voucher to use in our shop.
Thank you for participating – we hope you enjoyed it. We’re here to help. Please contact our customer service at ku.oc.latned-hcabnettek@pohs.
Watch one of our recorded or live webinars and benefit twice: learn tips and tricks from renowned dental professionals, and earn free CPS points by answering a few quick questions. Click the Education section to learn the details.
We love to learn and grow – and we hope you do too! We work with a huge network of renowned dentists, sharing user success stories and discussing new trends and techniques online on a regular basis. Subscribe to our newsletter to get invited to new webinars. Not a good time? Check out the Education section on our site to watch recorded webinars whenever it fits your schedule – and earn free CPS points just the same!
Browse the product sites to find extensive information including brochures, videos, IFUs, Q&As, and more. If you have more specific questions, please contact us at ku.oc.latned-hcabnettek@pohs.
Yes. Our customer service team is at your disposal for all questions regarding returns, exchanges, or cancellations. Please contact us at ku.oc.latned-hcabnettek@pohs.
Please send your order number, account details, and a description of your issue to our customer service at ku.oc.latned-hcabnettek@pohs. Do not return your order without first contacting us. We cannot accept incoming returns without prior written or phone communication.
Our products are predominantly medical devices, so quality is extremely closely monitored. Please follow handling and storage instructions for safe use and do not use expired products. If you have questions about performance or safety, or if a product seems abnormal, please contact us at ku.oc.latned-hcabnettek@pohs.
We’re here to help. Please contact our customer service at ku.oc.latned-hcabnettek@pohs.
Please always contact our customer service at ku.oc.latned-hcabnettek@pohs if you wish to return a product or cancel your order. Do not return your order without first contacting us; we cannot accept incoming returns without prior communication.
On regular business days, we usually respond within less than 24 hours.
Please contact our team at ku.oc.latned-hcabnettek@pohs. In urgent cases you can also call us at +44 7305 231707.
